Friday, January 28, 2011

Lufthansa restructures passenger business organisation

Lufthansa is restructuring its passenger business organisation to take account of the changing competitive landscape. The new, more customer-driven organisation will also allow the company to respond more effectively to market challenges. The aim is to sharpen the focus on customers and the competition while at the same simplifying and speeding up internal decision-making and management processes.
Ongoing development of the organisation will strengthen and sustain Lufthansa’s passenger business divisions, which will in future benefit from more efficient structures that are tailored to changed customer requirements, tougher competition and also to the new Group structure. The changes will take effect on 1 April.
The re-allocation of responsibilities and new appointments to the Lufthansa German Airlines Board announced on 7 December 2010 will also become effective on 1 April. Captain Kay Kratky will then be responsible for the Frankfurt and Flight Operations division, Thomas Kl├╝hr for Munich and Direct Services and Jens Bischof for Sales and Revenue Management. Dr. Roland Busch will remain in charge of the Finance and Human Resources division. Carsten Spohr took up his position as a member of the Lufthansa Executive Board and, simultaneously, CEO Lufthansa German Airlines on 1 January. More information..

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