Toyota Motor Sales (TMS), U.S.A., Inc., has announced the continued expansion of its Product Quality Field Office (PQFO) program with the opening of new offices in Houston, Texas and Jacksonville, Florida. The launch represents the latest milestone in Toyota’s ongoing efforts to broaden its field technical presence and enhance its ability to detect, analyze and respond to customer and quality issues in the field.
“These offices were opened as part of Toyota Motor Corporation President Akio Toyoda’s six-point action plan to improve global quality and improve communication flow throughout the company,” said Gary E Smith, Toyota Motor Sales’ quality assurance and technical support corporate manager. “They not only provide a direct link between the customer and Toyota’s design, quality, and manufacturing organizations, but also enable Toyota to respond to customer issues quickly and effectively.”
The new facilities announced today represent the third and fourth PQFO in the U.S., with the first two offices located in New York and San Francisco. A fifth office is scheduled to open in Denver, Colorado by the end of the first quarter of this year. Read more..